GET https://api.engagor.com/{account_id}/inbox/handover/{service}/{service_id}

Description alpha

Get the current handover state for the given contact. (You can use this endpoint for Live Chat, WhatsApp, Viber & Twilio. Please reach out to your Customer Success Manager to learn more.)

Required Access Token Scope

accounts_handover

GET Parameters

Param Description Required Default Value
This API endpoint doesn't need any parameters.

Result

A single handover item.

POST https://api.engagor.com/{account_id}/inbox/handover/{service}/{service_id}

Description alpha

Make this application the owner for the given contact. (You can use this endpoint for Live Chat, WhatsApp, Viber & Twilio. Please reach out to your Customer Success Manager to learn more.)

Required Access Token Scope

accounts_handover

POST Parameters

Param Description Required Default Value
This API endpoint doesn't need any parameters.

Result

A single handover item.

DELETE https://api.engagor.com/{account_id}/inbox/handover/{service}/{service_id}

Description alpha

Remove this application as the owner for the given contact. (You can use this endpoint for Live Chat, WhatsApp, Viber & Twilio. Please reach out to your Customer Success Manager to learn more.)

Required Access Token Scope

accounts_handover

DELETE Parameters

Param Description Required Default Value
This API endpoint doesn't need any parameters.

Result

A single handover item.