GET https://api.engagor.com/{account_id}/inbox/handover/{service}/{service_id}

Description alpha

Get the current handover state for the given contact. As "{service_id}" provide the id of the contact/author and the endpoint will tell you whether the contact is currently ‘owned’ by Engage or by your application/bot. (You can use this endpoint for Live Chat, WhatsApp, Viber & Twilio. Please reach out to your Customer Success Manager to learn more.)

Required Access Token Scope

accounts_handover

GET Parameters

Param Description Required Default Value
This API endpoint doesn't need any parameters.

Result

A single handover item.

POST https://api.engagor.com/{account_id}/inbox/handover/{service}/{service_id}

Description alpha

Make Clarabridge Engage the owner of the given contact. (For when you want Clarabridge Engage agents/users to handle this contact.) As "{service_id}" provide the id of the contact/author and the endpoint will update the state of that contact to be Clarabridge Engage. (You can use this endpoint for Live Chat, WhatsApp, Viber & Twilio. Please reach out to your Customer Success Manager to learn more.)

Required Access Token Scope

accounts_handover

POST Parameters

Param Description Required Default Value
This API endpoint doesn't need any parameters.

Result

A single handover item.

DELETE https://api.engagor.com/{account_id}/inbox/handover/{service}/{service_id}

Description alpha

Make external applications the owner of the given contact, again. (For when you want your bot/application to handle this contact again). As "{service_id}" provide the id of the contact/author and the endpoint will update the state of that contact to be your application again. (Your application will be removed as owner of the given contact.) (You can use this endpoint for Live Chat, WhatsApp, Viber & Twilio. Please reach out to your Customer Success Manager to learn more.)

Required Access Token Scope

accounts_handover

DELETE Parameters

Param Description Required Default Value
This API endpoint doesn't need any parameters.

Result

A single handover item.